I am a ruptured brain aneurysm survivor!
And I am not supposed to be mad or stressed out! But I am so fed up with AIR ASIA!
I don't know why Air Asia staff have biases against aneurysm survivors! Calling the attention of my fellow aneurysm survivors all over the world, please DON'T FLY WITH AIR ASIA!
WHY? Please put yourself on my shoes. Yes, I have had enough of AIR ASIA. They're inconsiderate %#)?. After what I've been through, trying to follow up my credit shell and for abusing the kindness of my Singaporean friend Guanhan just to call Air Asia Singapore so I'll have my credit shell. We were left with nothing. Only this errors!
Yes the airline had been ignoring my e-mails last year. If not for my Singaporean friend's kindness and constant follow up to Air Asia Singapore I will not be given a credit shell. The credit shell was informed to me via a long distance call from Singapore only last January 15, 2012. One day short before my appeal for credit shell turned six months.
I tried using that f($&@)># Credit shell just before the expiration date and it says pending! Great!
Pending even before the expiry date! That's Bull#$?(!] All I encountered, out of so many tries are this buzz buzz, error messages etc,
This is after so many e-mails, trips to the doctors just to ask for the certificate, Doctor's professional ID, license, our birth certificate and other supporting documents.
Yes, Air Asia had asked for so many documents as if we were a part of a criminal group and not a survivor of a deadly condition.
To make things clearer, here is my health background. Last year I was operated on RUPTURED BRAIN ANEURYSM and SURVIVED! As expected, I cannot use my plane ticket until my neurosurgeon approve of it. So I had to cancel all my flights. Air Asia don't do rebooking. You will just be given a credit shell less Fifty Singaporean Dollars for processing and another Twenty four dollars for bank transaction fees.
I sent so many e-mails, tweeted many messages on Twitter, message them on FB and yes even called them on their so called hotline. Someone from Air Asia called me and said her name is Cherry. She called me tonight and announced she'll send the credit shell extension one moment then changed her mind the next. Now, should I applaud your erratic behavior Air Asia? Is this how you show you are the airline that cares? Really now?
I am virtually left with nothing. It made me feel like,uhu! why I am being penalized for getting sick?
My poor Singaporean friend's effort and time went futile lah. I am so sorry friend. What can I do? Air Asia is inconsiderate bordering to barbaric. Is that how Air Asia care?
The original plan was for my brother and I to visit our Singaporean friend in Singapore and he will come with us in Bali, Indonesia. But that would not happen now my friend. Maybe I'll just try the Manila to Bali Indonesia being offered by our local airlines here in the Philippines. Or maybe you could come and visit us.
Dear readers, why make a fool of yourself ? Imagine you have to shell out money to ride a taxi for two thousand pesos just to get to Clark Air Base? And if you think and believe that you're wa-is and decided to take a public transportation then you have to shell out money for your jeepney fare or bus fare to get to the terminal in Pasay and pay around Php 400 to get to Clark via a two hour bus ride?
We, yes you and I, can take our flights from Metro Manila. What with all the promos being offered by our local airlines you might be able to catch a ride for 0 fare! And save yourself from getting left by the plane. And shall I add from this kind of treatment?
I hope the politicians penalized these airlines for being so unfair to their passengers. We are a paying passengers for God's sake! I hope the one sided transactions of airlines be known by everyone.
I patiently waited for so looooong. NO ONE, answered my e-mail except when I got through live chat after several failed attempts. But then again all I got is a cold answers from Cherry of AIR ASIA. They chose to ignored my case.